Refund policy
Last updated September 8, 2026
This page is a draft pending legal review and is not yet in force.
Eligibility
[Legal to mirror the eligibility window defined in the app's existing terms.] As a general rule, a plan that has not been installed or activated can be refunded within the stated window. Plans that have connected to a network and consumed data are not refundable, except where the service could not be provided.
Compatibility issues
If your device turns out not to support eSIM or is carrier-locked, contact support before activating the plan and we will help.
How to request a refund
Email support@fairsim.app from the address linked to your purchase with your order reference. Refunds are returned to the original payment method.